Business Performance
In this section we look at how you will determine how well your business is performing. Firstly, we establish what is important both to your customers and to the business? These are your performance criteria. For each criterion, we then determine how you will calculate your business performance? These are your performance measures. (The criteria and measures together are often referred to as key performance indicators or KPI's).
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Performance Measures
Question: How will you measure each criterion?
Clue: Think about the mechanics of how you would actually calculate your performance? |
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Possible KPI's?
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