Scenario C: Telephony Order
In this scenario the Customer orders their goods by phone, with the Seller recording the order in the Ecommerce application, before accessing it again to package it. On despatch, the Seller records the shipment in the Ecommerce application, which forwards the transaction to the Accounting application. The order is then transported and delivered to the customer, who pays for it by cheque.The Seller deposits the cheque at the Bank, where the Seller's account is credited and the bank transaction forwarded to the Accounting application via a bank feed. Using the Accounting application, the Seller approves and records the payment, and reconciles the sale and bank transactions.
|
Order Channel: Telephony
Settlement Point: On-Completion Fulfilment Mode: From Stock Completion Option: Delivery Payment Medium: Cheque |